Frequently Asked Questions
Do your beds require assembly?
Yes. Most of our beds and bedroom furniture are delivered flat-packed and require assembly using the included instructions.
Do you deliver throughout the UK?
Yes. We currently deliver exclusively within the United Kingdom.
How long does delivery take?
Orders are usually delivered within 4–8 business days.
Can I choose a delivery date?
For certain large furniture items, our courier may contact you to arrange a convenient delivery appointment.
What if my furniture arrives damaged?
Please contact us within 48 hours and include photographs of the packaging and damaged item.
Can I return my furniture?
Yes. Eligible products may be returned within 30 days in accordance with our Return & Refund Policy.
Do mattresses come with the bed?
Unless clearly stated in the product description, mattresses are not included with bed frames.
Can I change my delivery address?
Yes, provided your order has not yet been dispatched.
How can I contact customer support?
Email:
Contact@HomelyAura.co.uk
Phone:
+44 7853 170174