Refund policy

Return & Refund Policy

Last Updated: August 2026

At HomelyAura, customer satisfaction is one of our highest priorities. We are committed to providing quality products and an enjoyable shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains your rights, our responsibilities, and the conditions under which returns, exchanges, replacements, and refunds are accepted. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.

30-Day Return Guarantee

We proudly offer a 30-day return period starting from the date your order is successfully delivered according to the tracking information provided by the shipping carrier.

If more than thirty (30) calendar days have passed since delivery, unfortunately we may be unable to process your return request unless required by applicable consumer protection laws.

Eligibility Requirements

To qualify for a return, all of the following conditions must be met:

  • The item must be returned within 30 days after delivery.
  • The product must be unused and in substantially the same condition as received.
  • The product should be returned in its original packaging whenever possible.
  • All accessories, manuals, inserts, and included components must accompany the returned product.
  • You must provide proof of purchase such as your order confirmation or receipt.

Failure to meet these conditions may result in a partial refund or refusal of the return depending on the condition of the merchandise.

Items That Cannot Be Returned

For hygiene, safety, legal, or customization reasons, certain products cannot be returned unless they arrive damaged or defective.

These include, but are not limited to:

  • Personalized or custom-made products.
  • Products showing signs of misuse or intentional damage.
  • Items returned without proof of purchase.
  • Products damaged after delivery due to improper handling.
  • Items marked as final sale where permitted by law.

Damaged, Defective or Incorrect Orders

We carefully inspect every order before shipment. However, if your package arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours after delivery.

To help us resolve your request as quickly as possible, please include:

  • Your order number.
  • A detailed description of the issue.
  • Clear photographs showing the product and packaging.
  • Photos of any shipping label if applicable.

After reviewing your request, we may offer one of the following solutions depending on the situation:

  • A replacement item.
  • A full refund.
  • A partial refund.
  • A replacement for damaged components.

How to Start a Return

Before sending any item back, please contact our customer support team for return authorization.

Email: Contact@HomelyAura.co.uk

Phone: +44 7868 169157

Business Address:

HomelyAura
422 Stockport Road
Manchester
M12 4EX
United Kingdom

Returns sent without prior authorization may experience processing delays or be refused.

Refund Processing

Once your returned item has been received and inspected by our quality control team, we will notify you by email regarding the status of your refund request. Inspection typically takes between 2 and 5 business days after the returned package reaches our facility.

If your return is approved, your refund will automatically be issued to the original payment method used during checkout. Depending on your payment provider, bank, or card issuer, it may take an additional 5–10 business days before the funds appear in your account.

Please note that shipping charges, customs duties, taxes, gift wrapping fees, and optional premium services are generally non-refundable unless the refund results from an error made by HomelyAura or where required by applicable consumer protection laws.

Partial Refunds

In certain situations, only a partial refund may be granted. Examples include:

  • Products returned with visible signs of use.
  • Items missing accessories or original packaging.
  • Products damaged after delivery due to customer handling.
  • Returns received outside the approved return period without prior authorization.

If a partial refund is applicable, the refunded amount will reflect the reduced value of the returned merchandise after inspection.

Exchanges

We gladly replace products that arrive damaged, defective, or incorrect. If you would like to exchange an item for the same product, please contact our customer support before returning your order.

Exchange requests are subject to product availability. If the requested item is no longer available, we may offer an equivalent replacement or issue a refund where appropriate.

Order Cancellation

Orders may be cancelled free of charge before they have entered our processing or shipping stage.

Once an order has been prepared for dispatch or shipped, cancellation may no longer be possible. In such cases, customers may request a return after delivery in accordance with this Return Policy.

Refused Deliveries

If a customer refuses delivery of an order without prior authorization or provides an incorrect delivery address that results in the package being returned, any additional shipping costs charged by the carrier may be deducted from the refund amount.

Lost or Delayed Packages

If your package appears lost in transit or experiences an unusual delivery delay, please contact us immediately. We will work directly with the shipping carrier to investigate the shipment and provide an appropriate resolution.

Replacement shipments or refunds for lost parcels may require confirmation from the shipping carrier before they can be approved.

Chargebacks

We encourage customers to contact our support team before initiating a payment dispute or chargeback with their bank or card issuer.

Most issues can be resolved quickly through our customer service department, avoiding unnecessary delays for both parties.

Your Consumer Rights

Nothing contained in this Return & Refund Policy limits or excludes any statutory rights available under applicable consumer protection legislation within the United Kingdom or any other jurisdiction where such rights apply.

Need Assistance?

If you have questions regarding returns, refunds, exchanges, or your order, please contact us:

HomelyAura
422 Stockport Road
Manchester
M12 4EX
United Kingdom

Email: Contact@HomelyAura.co.uk

Phone: +44 7868 169157

Our customer support team is available Monday to Saturday from 11:00 AM to 6:30 PM (UK Time). We aim to respond to all enquiries within 24 business hours.

Policy Updates

HomelyAura reserves the right to update or modify this Return & Refund Policy at any time to reflect operational changes, legal requirements, or improvements to our customer service. Any revisions will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically before placing an order.